Issues with in-app purchases

With some apps, you tin buy additional content or services within the app. We call these "in-app purchases." Examples include a powerful sword in a game, a key that unlocks more features of an app, or virtual currency used for purchases.

If your in-app buy doesn't show up, doesn't work or won't download, you can:

  • Troubleshoot the outcome on your ain.
  • Contact the developer for support.
  • Asking a refund.

If you're trying to brand an in-app purchase simply the transaction is declined or the payment won't go through, attempt to fix payment issues on Google Play.

Troubleshoot the consequence on your own

If these steps don't gear up your issue, contact the developer. Information technology's the developers' responsibility to offer support for their apps and to make sure they work well for you.

Check your connectivity

Strength stop, so reopen the app or game

If y'all haven't received an in-app detail you bought, try endmost and restarting the app or game you're using.

  1. On your device, open the master Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be different).
  3. Tap the app y'all used to make your in-app purchase.
  4. TapForce cease.
  5. Re-open the app you used to make your in-app purchase.
  6. Bank check if your particular has been delivered.

Cheque if your payment is complete

You receive your in-app purchase when your transaction is consummate. Yous can check if the payment went through in the Play Store app or on the Google Play web page.

Bank check payment with the Play Shop app

Check payment with a web browser

  1. On your computer, become to your Google Play account.
  2. At the top, click Order History.
  3. Discover your in-app purchase.

Restart the device

Sometimes restarting the device can help prepare in-app purchase issues. To restart:

  1. On your mobile device, hold down the power push button.
  2. Tap Ability off or Restart (depending on your device this text may be different).
  3. If needed, agree down the ability button again to turn the device back on.
  4. Wait for the device to commencement support.
  5. Re-open the app or game and check if the in-app purchase has been delivered.

Update the Play Store app

Make sure engagement and time are correct

If you take recently inverse the appointment and fourth dimension on your device, brand sure the date and fourth dimension are correct:

  1. On your Android phone or tablet, open your device'southward Settings app Settings.
  2. Tap Date & time.
  3. Look for "Automatic date & time" and "Automated time zone" and check if they're switched on or off. Then follow the relevant steps below.

If "Automated date & time" and "Automatic fourth dimension zone" are turned off

  1. Plough on both the appointment & time and time zone settings.
  2. Await a few minutes, and cheque to encounter if your problem is fixed.
  3. If it's not, try restarting your device and bank check once again.

If "Automatic engagement & time" and "Automated fourth dimension zone" are switched on

  • If both of these settings are on, the date and time probably isn't your issue. Check your connectivity and restart your device, or try the other troubleshooting steps.

Contact the app'due south programmer for support

If you're notwithstanding having issues with an in-app buy and want to give feedback or get help, you can contact the app's developer.

The app developer is the best place to:

  • Get aid to fix an issue with an app or game.
  • Learn more about using an app.
  • Become an in-app purchase added to your account.
  • Enquire about an in-app buy that wasn't delivered.
  • Get aid with username and password sign in issues for specific apps.

Find app programmer contact info.

Asking a refund

Depending on the details of your purchase and outcome, you may be able to get a refund. Find more than information on returns and refunds on Google Play.

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